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Password change


 
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dave9252
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Joined: 07 Jun 2011
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Location: Valleyview Alberta, England..

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PostPosted: Sun Oct 21, 2012 5:38 pm    Post subject: Password change Reply to specific post Reply with quote

Hi, i tried to change my password after i've had a security problem else where internet based. Your system won't allow me to change it.
I'd rather change it by choice than nessesity.
Many thanks.
Dave
 
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YTSupport
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PostPosted: Sun Oct 21, 2012 5:51 pm    Post subject: Re: Password change Reply to specific post Reply with quote

Dave,

You can log into modern view and click Profile to change it.

Thanks,
Chris
 
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730 virgil
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Location: stephenson co.il

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PostPosted: Sun Oct 21, 2012 7:36 pm    Post subject: Re: Password change Reply to specific post Reply with quote

is this going to work?
 
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PostPosted: Sun Oct 21, 2012 7:40 pm    Post subject: Re: Password change Reply to specific post Reply with quote

Yes, it does. I'd keep the password fairly simple if you are going to use classic view (for example, alpha and numerics). If you use modern, it can be pretty much anything.

But the modern and classic share the files so you can change your profile over on modern and still use classic.
 
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dave9252
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PostPosted: Mon Oct 22, 2012 9:13 am    Post subject: Re: Password change Reply to specific post Reply with quote


I have tried that several times, and i get a blank page with "Unsupported browser id, contact us".

Your help will be appreciated
 
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PostPosted: Mon Oct 22, 2012 9:28 am    Post subject: Re: Password change Reply to specific post Reply with quote

Dave,

Try going back in there and just changing the password. That error my be a security thing to catch spammers, if you enter signature or website, I think it may trigger it. As far as solving it, email (to support at ytmag.com) me what link you are trying to put in and I'll look into what is happening with it. But if you just change password, it should not have any problem.

Thanks,
Chris
 
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PostPosted: Mon Oct 22, 2012 9:43 am    Post subject: Re: Password change Reply to specific post Reply with quote

One possibility on this, I may be wrong, but that error you got should only happen if you are trying to register and accidentally trigger a spam filter. Are you using the "Log in" and "Profile", or clicking on "Register"? You don't have to register to use modern view, instead just log in using your Classic username and old password.
 
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dave9252
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Location: Valleyview Alberta, England..

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PostPosted: Tue Oct 23, 2012 4:38 am    Post subject: Re: Password change Reply to specific post Reply with quote

No i am not using the register button. i am going into the profile and trying to change the password. I'm not entering any website information. Just my present password and the new 1.. It just won't allow me to.

Dave
 
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PostPosted: Tue Oct 23, 2012 7:34 am    Post subject: Re: Password change Reply to specific post Reply with quote

Try a different new password. The error is hitting a spam filter. The password must be triggering that. In fact, even the old password may be at fault. If that's the case, contact me by email and we will arrange a temporary password.

In the meantime, I'll look for the bug. It shouldn't be checking the password for spam.
 
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PostPosted: Tue Oct 23, 2012 8:26 am    Post subject: Re: Password change Reply to specific post Reply with quote

I'm researching why you got that error. One problem was the message was used in several places. I've changed that so it gives an error number now. It will now saw "Error nn" where nn is an error number that means something specific to me. Tell me what number you get if it happens again.
 
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PostPosted: Tue Oct 23, 2012 10:19 am    Post subject: Re: Password change Reply to specific post Reply with quote

Dave,

I have done some tests and can't reproduce what you are getting. I don't think it is the password as I'd thought. If you can contact me by email, I would like to try some things with your username. My email is support at ytmag.com.

Thanks,
Chris
 
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dave9252
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PostPosted: Tue Oct 23, 2012 12:07 pm    Post subject: Re: Password change Reply to specific post Reply with quote


Chris,
I just re-tried it with a different 'new' password and it seems to have accepted it.
Many thanys for your help and assisstance with this matter.
 
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PostPosted: Tue Oct 23, 2012 12:12 pm    Post subject: Re: Password change Reply to specific post Reply with quote

Hmmm, that's disturbing since even using a spam word as a test password, I wasn't able to get it to fail. Hopefully I won't see it again.

Thanks,
Chris
 
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