Got a bone to pick with FedEx delivery guy

[RayP(MI)]

Delivery guy has taken to dropping packages in middle of driveway, and taking off. Not even bothering to drop them off on the back steps. To me this is not acceptable. Went online and found a email address off the FedEx website, and sent them a complaint. But I"m afraid it won"t get any further than the mail room. Anyone know how I can get ahold of the diver"s supervisor, preferably by phone and give him a little of my wisdom? Unfortunately, I"m not usually around when the guy makes his drive thru-dump.
 

[onefarmer]

Almost like the driver on one of those news shows that delivered the TV by dropping it over the 6ft wall.
 

[Dave Sherburne NY]

The person who delivers FedEx here puts it right on the front porch. Of course we never use the front porch so the package could lay out there for a few days before we find it. UPS and the USPS put it on the enclosed back porch.
 

[omahagreg]

Is it FedEx Home Delivery, FedEx Ground, FedEx Express? These usually have different supervisors, possibly even different addresses. I used to drive for FedEx Home, and their was a certain amount of 'secrecy' to the local info you are looking for. I think you will need to complain to a person at the national level-preferrably by phone-for a starting point. I had some dogs that would not let me out of the truck, and that would be the ONLY reason I would have done something like that!
 

[504]

I have a friend who is an account salesman for FedEx. Call and ask for a sales representative. Tell them your problems, and they can push the right buttons.
 

[Royse]

[TonyIN]

Me too. Not the driveway dump though.
Get home yesterday and the package that was supposed to arrive didn't. (note, this has happened off and on for years with them, been here almost 14 years) Checked online and there was an address error. Called customer service and read them my address. "yes sir, that's what we have here, not sure why the driver didn't deliver". Asked me if it was hard to find. Nope... "UPS just delivered today, and they never have a problem delivering here. So did the post office". "My neighbor gets Fed Ex deliveries about every other day and we share the same drive". He wasn't sure and would check. I mentioned they could also use Google Maps and see the front porch if they like. He would have the local office call me tomorrow. I did ask for the telephone exchange for that office as i get 30 to 40 calls a day on my mobile and don't answer the strange area codes, etc. He couldn't give out their telephone number. Told him I didn't want that, just and area code and/or the first few digits so I could watch for the call. He then apologized that he doesn't have their number.
So, guess I'll see what we get today. I'll be calling my supplier this morning and letting them know anyways.
Just friggin' amazes me with the technology today that they can't figure it out, but no one else has a problem finding us.
But, finally in response to your post (now that I'm done...), I have noticed we always have the same UPS driver, but never seen the same Fed Ex driver.
Good luck with the morons...

Tony
 

[showcrop]

A few weeks ago my wife was commenting about something that she had ordered that had never come. It had been about five weeks. I went to the front door and there it was with Fed-ex labeling. This is something pretty basic. Wouldn't you think they could include something about it in their training.
 

[Fergienewbee]

I expected a package and when the driver pulled in I was in the field. Asked wife where the package was when I got to the house. Never saw it--didn't even know he was here. Found the package about an hour later in the garage. Don't know why he didn't just leave it on the front stoop. Not sure if it was UPS or FedEx.

Larry
 

[Robert NC]

Several years back was shipping some high priced exhaust system through Memphis, Tn to Miss. Customer called says didn't get them. Fedex showed delivery. Got Fedex involved and found out they had a theft ring going in their area. Guy goy his exhaust, and somebody went to jail
 

[HillsofTn]

Maybe ya" just gotta live in a true redneck area to get some respect! I buy quite a bit on line and I have never had a problem with FedEx, UPS, or the USPS with any package.

Of course, it would take real courage in this rural area to dump a breakable package over a fence, knowing the guy may be home and there isn"t any witnesses within a half-mile if he decides to "teach some manners" to the offending driver.

The only problem I have ever experienced was with DHL. Two years in a row, they were supposed to be delivering a large shipment of "expensive" Christmas cookies to me and, both times, they mysteriously disappeared and the driver insisting he delivered them (not likely, since I am generally at home 24 hrs a day.)
 

[LJD]

At least the packages are landing on your property. When there is snow on the steep mountain road I live on, the UPS guy drops off my packages at a neighbor who lives down low over a mile away. I wouldn't mind so much if they called me and warned me - but no. She's 90 years old and calls me when she sees odd packages laying on her porch or front lawn'

I had some trouble with FEDEX last year and found out that many of the FEDEX delivery people don't even work for FEDEX. They are independent sub-contractors.
 

[Russ from MN]

Google maps is about a 1/4 mile off for our house, I have been trying to get it corrected but no luck yet! Bing maps are right on as far as I know. Our delivery people put the package on the stoop, ring the doorbell and run for their truck!
 

[mkirsch]

To be fair here, did any of you actually TELL the driver(s) where to leave the packages?

How is a driver supposed to know to walk around behind the house and put the package on the BACK porch if you've never spoken to them?

If the front porch is the only entrance visible from your driveway, and they haven't been told otherwise, that's where they're going to put it. You can't complain about that.

Middle of the driveway is unacceptable though... I've heard of them dropping packages behind the garbage can sitting by the road too.
 

[Dennis (VA)]

Had similar problems with FEDEX and found at least in our area,Fredricksburg, the drivers are contractors not direct employees As a result the local office just shrugged their shoulders when I complained. Got luck when we got a new guy/contractor who is great. Maybe you got my old guy.