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My how times have changed...

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Super-H-Mike
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PostPosted: Mon Dec 03, 2012 9:08 am    Post subject: My how times have changed... Reply to specific post Reply with quote

Recently had to visit the nearest green mega dealership for a part, huge newly remodeled facility.I was the only customer there, I wasnt greeted, told the grumpy parts guy what I needed with a smile and a joke, was cut off midstream. Took 10 minutes in silence to find the part, had to order, and was 4 times the price I had figured it might be. Had to pay in full in advance too. Not the first time I have left there with a bad taste. I recall the now closed IH dealer in my hometown. Small ancient parts department with friendly knowledgeable countermen, free coffee and donuts,smiles and jokes all around. There would be lines of farmers sometimes waiting, good time to talk to the other guys about equipment and crops, etc. They knew most of us by name,never a deposit on parts ordered, and most times they didnt even have to look in the book for the numbers, knew em by heart, even knew what models you were runnin in a lot of cases. I realise times have to change, but I sure feel like something has been lost along the way. Comments?
 
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JLE
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PostPosted: Mon Dec 03, 2012 9:23 am    Post subject: Re: My how times have changed... Reply to specific post Reply with quote

Biggie doesn't not always mean better!!! As an example, a MOM-POP grocery store compared to Wal-Mart super store.
 
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uncle henry
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PostPosted: Mon Dec 03, 2012 9:49 am    Post subject: Re: My how times have changed... Reply to specific post Reply with quote

back when we got less pay and had a better products maide in america and country now its more pay and full of china crap
 
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CNKS
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PostPosted: Mon Dec 03, 2012 9:55 am    Post subject: Re: My how times have changed... Reply to specific post Reply with quote

Hopefully yours is an isolated case. I give the parts people at the CaseIH dealer the part numbers, in person or by telephone, they order them and I can get them the next day or in their stock order, whichever I want. No shipping charge for the stock order. No prepayment. All I get at the JD dealer is parts for my lawn mower, same results. I have done a small amount of business with the local New Holland dealer, same thing.
 
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the tractor vet
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PostPosted: Mon Dec 03, 2012 10:01 am    Post subject: Re: My how times have changed... Reply to specific post Reply with quote

First off they are NOT PARTSMEN anymore they are contour help ( and not much help at that) , They could care less if you come in or not as they are only there for the paycheck. 99% of them have no idea what the part is or care what it goes on and they could care less. It has come doown to the fact that they hire any warm body off the streets that will show up for work 99% of the time . Just like going to the big box parts stores . The person behind the contour has no working knowledge of the car of truck your working on and has less a clue what you need and if it is not on the computer screen they have no idea. Just like the other day when one of the guys posted on here on how to adjust a clutch on a 706 as he went to the local dealer and asked the question to the service manager and was told that it took special tools and a TRAINED Tech to do thisd job and the SPECIAL TOOLS TO DO THIS WITH WERE LONG GONE. Talk about feeding a line of B/S to someone because they did not want to to that simple job that takes less the a half hour on and OLD tractor owned by a little guy . Or the B/S they try and feed ya at the car dealerships if your a woman or a guy that has no idea what is going on . This is totally wrong . I have been there with the dealership where we bought our Durango several times with the NEW help that does not know that i am a OLD Chrysler master tech and OLD chrysler parts manager . Ya can not hand me a line of B/S and they really hate to be called on it too.
 
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stumper
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PostPosted: Mon Dec 03, 2012 10:07 am    Post subject: Re: My how times have changed... Reply to specific post Reply with quote

My local CaseIH closed last july and the auction was on election day now the closest dealer is about 45 minutes away ,stumper (ps they had agco and kubota and others also)
 
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BigTone
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PostPosted: Mon Dec 03, 2012 10:18 am    Post subject: Re: My how times have changed... Reply to specific post Reply with quote

I have only recently become interested in Farmalls over the last year or so and what I have found was that the first 2 or 3 times I was in there i got the same reaction but once they began to recognize my face and name they all came around. Just today I called about a toy tractor set for my nephew, they located the box, asked my last name to save it for me, and once they heard the name Finelli the guy on the phone knew exactly who i was and said "oh, hey Anthony how are ya today!"

Now, over the summer i walked into a new holland dealer to buy a used ford tractor with a loader and no one wanted to talk to me. The guy in the sales office literally looked up at me from his computer then looked back down and didnt even acknowledge I was there. When i asked if there was someone i could talk to about a tractor he said yeah theres someone around here. I went and found the manager, explained to him what happened, pulled the blank bank check out and said "I was going to buy a tractor today, now im not" and i walked out. well wouldnt you know everyone and there brother wanted to help then. I havent been back since and and tell everyone i can that story and recommend they go somewhere else.
 
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Super-H-Mike
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PostPosted: Mon Dec 03, 2012 10:55 am    Post subject: Re: My how times have changed... Reply to specific post Reply with quote

Yes, The quality of parts is another aspect to it too. China must be like America was 50-60 years ago with all the manufacturing going on there, but not the quality America produced back then. Makes you wonder where it will all lead...
 
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kennell
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PostPosted: Mon Dec 03, 2012 11:17 am    Post subject: Re: My how times have changed... Reply to specific post Reply with quote

I'm lucky to have a CaseIH dealership that treats you like a somebody. They are friendly, know your name, and will look up parts for C's nad M's for me. Heck the parts guys that live near me will even bring parts home with them to save me a trip to town.It doesn't get much better than that.I'm not even a farmer, just a collector. Kent
 
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tractor300
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PostPosted: Mon Dec 03, 2012 12:02 pm    Post subject: Re: My how times have changed... Reply to specific post Reply with quote

Brother-in-law went to JD dealer to buy a new lawnmower. He looked at them for about 15 minutes with company people all around not busy. No one even offered to help him. Needless to say he left and bought another brand elsewhere. I don't think it is just a local thing as I hear a lot of people complaining about Deere's service.
 
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uncle henry
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PostPosted: Mon Dec 03, 2012 12:12 pm    Post subject: Re: My how times have changed... Reply to specific post Reply with quote

the united states of china formerly known as united states of america
 
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oldtanker
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PostPosted: Mon Dec 03, 2012 12:24 pm    Post subject: Re: My how times have changed... Reply to specific post Reply with quote

Super-H-Mike wrote:
(quoted from post at 10:08:30 12/03/12) Recently had to visit the nearest green mega dealership for a part, huge newly remodeled facility.I was the only customer there, I wasnt greeted, told the grumpy parts guy what I needed with a smile and a joke, was cut off midstream. Took 10 minutes in silence to find the part, had to order, and was 4 times the price I had figured it might be. Had to pay in full in advance too. Not the first time I have left there with a bad taste. I recall the now closed IH dealer in my hometown. Small ancient parts department with friendly knowledgeable countermen, free coffee and donuts,smiles and jokes all around. There would be lines of farmers sometimes waiting, good time to talk to the other guys about equipment and crops, etc. They knew most of us by name,never a deposit on parts ordered, and most times they didnt even have to look in the book for the numbers, knew em by heart, even knew what models you were runnin in a lot of cases. I realise times have to change, but I sure feel like something has been lost along the way. Comments?


Sounds like my CaseIH dealer.

Rick
 
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Super-H-Mike
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PostPosted: Mon Dec 03, 2012 12:29 pm    Post subject: Re: My how times have changed... Reply to specific post Reply with quote

Thats the way it should be, and once was, IMO.
 
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randy hall
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PostPosted: Mon Dec 03, 2012 2:58 pm    Post subject: Re: My how times have changed... Reply to specific post Reply with quote

The tractor vet wrote:
(quoted from post at 19:01:17 12/03/12) First off they are NOT PARTSMEN anymore they are contour help ( and not much help at that) , They could care less if you come in or not as they are only there for the paycheck. 99% of them have no idea what the part is or care what it goes on and they could care less. It has come doown to the fact that they hire any warm body off the streets that will show up for work 99% of the time . Just like going to the big box parts stores . The person behind the contour has no working knowledge of the car of truck your working on and has less a clue what you need and if it is not on the computer screen they have no idea. Just like the other day when one of the guys posted on here on how to adjust a clutch on a 706 as he went to the local dealer and asked the question to the service manager and was told that it took special tools and a TRAINED Tech to do thisd job and the SPECIAL TOOLS TO DO THIS WITH WERE LONG GONE. Talk about feeding a line of B/S to someone because they did not want to to that simple job that takes less the a half hour on and OLD tractor owned by a little guy . Or the B/S they try and feed ya at the car dealerships if your a woman or a guy that has no idea what is going on . This is totally wrong . I have been there with the dealership where we bought our Durango several times with the NEW help that does not know that i am a OLD Chrysler master tech and OLD chrysler parts manager . Ya can not hand me a line of B/S and they really hate to be called on it too.
vet, you need to move 100 miles west and use burkhart's south of bucyrus for your parts. their parts people are simply fantastic. i think they have a magic kettle in the back room that they pull the parts out of. it doesn't matter if it's a m or a magnum they almost always have the parts, very seldom do i have to order parts. doesn't gause's have good parts people
 
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Fritz Maurer
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PostPosted: Mon Dec 03, 2012 3:23 pm    Post subject: Re: My how times have changed... Reply to specific post Reply with quote

Yea... like the box of macaroni and cheese at Mom-N-Pop's for 2.69 you can get at Wal-Mart for 50 cents.
 
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