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Dealer issue with 14T baler again

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DaninKansas
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PostPosted: Fri Dec 28, 2012 4:51 pm    Post subject: Dealer issue with 14T baler again Reply to specific post Reply with quote

A while back I posted about bringing my baler to the dealership because it was missing one in twenty bales on one side. I got it back and it failed to knot at all on one side.

I brought it back to them and they "worked" on it again. Got it back the second time, the one side that wouldn't knot now won't even catch twine to make a knot and the other side that was knotting fine all along now won't knot at all.

I called the dealership and let them know that they still hadn't fixed anything (I didn't get pissy or anything, just thought they should know). They said they had chore tractors in and were busy with them for now and I agreed it would come back after the first of the year.

Got the mail today, and noticed they had sent me a bill, and thought they had a lot of nerve considering they had taken my working baler and made it into a nonworking baler. Bill total - $1700.

What would you do?
 
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Bill Lisbon
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PostPosted: Fri Dec 28, 2012 5:06 pm    Post subject: Re: Dealer issue with 14T baler again Reply to specific post Reply with quote

I would talk to my lawyer. 14T balers have pretty simple knotters. Any good dealer should be able to have it working in no time. I have worked on many 14T's and they all worked when I was done.
 
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PostPosted: Fri Dec 28, 2012 5:22 pm    Post subject: Re: Dealer issue with 14T baler again Reply to specific post Reply with quote

I know its the low road, but I'd make a scene at the dealership. I don't think I'm as easy going as you. You deserve great credit for not blowing up on them.
 
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DaninKansas
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PostPosted: Fri Dec 28, 2012 6:18 pm    Post subject: Re: Dealer issue with 14T baler again Reply to specific post Reply with quote

Up to this point I hadn't had a bill.
 
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tim s
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PostPosted: Fri Dec 28, 2012 6:20 pm    Post subject: Re: Dealer issue with 14T baler again Reply to specific post Reply with quote

I"m not surprised....non of the dealers around here have any one that can fix a knotter..and non of them want to deal with them...
 
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Jake Winn
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PostPosted: Fri Dec 28, 2012 7:36 pm    Post subject: Re: Dealer issue with 14T baler again Reply to specific post Reply with quote

As a service manager at a Deere dealer and former baler tech, I see both sides of this. Did they ever come to the field and check the machine in operation? Sometimes there are adjustments and things that happen in the field that you just cant figure out in the shop. Im not sure what the labor rate is at your dealer, but at say $85 per hour, it doesnt take long to get a grand in something, and at todays parts prices, another $700 would be pretty easy. That being said, the tech and service manager should know that you shouldnt put a grand into a 14T baler, thats just going backwards. The machine may be at a point where you cant fix due to parts being available.

My suggestion is go in and set up time to talk it over with the Service Manager, Tech, and even the Store Manager. It may get it figured out, it may not. Thats the only way youre going to know for sure.

Good luck.
 
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Bob Harvey
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PostPosted: Fri Dec 28, 2012 7:47 pm    Post subject: Re: Dealer issue with 14T baler again Reply to specific post Reply with quote

Dan, I, like you would be pixxed ! You are dealing with an 'older' piece of equipment and youth. I'll bet NONE of the "mechanics" in that shop have ANY idea (or training) on your machine. For sure the dealer (probly a business guy that figured he make $$ selling) knows nuttin'. Best of luck to you. There are guys that may be closer to you on this Forum that may be able to help. HNY. b
 
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DaninKansas
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PostPosted: Fri Dec 28, 2012 9:22 pm    Post subject: Re: Dealer issue with 14T baler again Reply to specific post Reply with quote

14 hours of labor - $100 per hour. The only new parts they put on are two chains and the new bills on both knotters (I don't know why - they worked before they touched them). They haven't said anything about parts that are not available (I have a parts baler).
 
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DaninKansas
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PostPosted: Fri Dec 28, 2012 9:27 pm    Post subject: Re: Dealer issue with 14T baler again Reply to specific post Reply with quote

They never saw it in operation. I brought it to them with a couple of the failed knots showing them the issue it was having. The knot would pull apart - according to the manual it was caused by excessive tension (by the pictures in the manual showing different issues the knotters might have). I told them to make that adjustment and replace the main drive chains chains. From my understanding the "tech" has timed this baler 4-5 times - obviously it is getting worse with each attempt.
 
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larryanderson
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PostPosted: Sat Dec 29, 2012 3:03 am    Post subject: Re: Dealer issue with 14T baler again Reply to specific post Reply with quote

Usually things like this can be worked out by just setting down and talking to dealer[owner]Bad P.R. is the last thing anyone wants as the bad news travels 10 times faster than good.The manual plus an older mechanic that used to work on them is your best bet.Balers probably were never mentioned in tech school.
 
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Tx Jim
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PostPosted: Sat Dec 29, 2012 3:54 am    Post subject: Re: Dealer issue with 14T baler again Reply to specific post Reply with quote

DaninKansas wrote:
(quoted from post at 00:27:42 12/29/12) I told them to make that adjustment and replace the main drive chains chains. From my understanding the "tech" has timed this baler 4-5 times - obviously it is getting worse with each attempt.


A good technician would only have to time the baler one time if chains were new and snug. If knotter was only missing ties on on side every 15-20 bales then I think adjustments would have solved the tying problem. As a former service manager I also agree with Jake Winn that you should go talk to SM and possibly store manager if SM & you can't come to a satisfactory agreement.
 
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silverado
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PostPosted: Sat Dec 29, 2012 5:35 am    Post subject: Re: Dealer issue with 14T baler again Reply to specific post Reply with quote

If you cannot resolve it locally get a hold of the factory dealer representative even if you got to go to the corporate level. if they dont know how to work on it then they should tell you , you are not supposed to be paying for their mechanics education in this case blunders. My dealer tried this crap once when the Deere representative showed up the issue was resolved immediately.
 
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Machinery-Man
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PostPosted: Sat Dec 29, 2012 7:10 am    Post subject: Re: Dealer issue with 14T baler again Reply to specific post Reply with quote

your issue seems tricky as it seems you didn't have a clear understanding before you had machine in shop. If you had an agreement with the dealer that they would guarantee repairs and positive results you might have a good basis for asking for adjustments or money back. I doubt that a dealer would agree to this. Sounds to me that you allowed the dealer to work on it time and parts. Before I would consider this I personally would have a stop agreement as to cost. Now having said that I have a friend that has their mower serviced strickly at JOhn Deere. They pick it up change oil and return. After a recent use they noted oil all over the rear of the mower. As a friend I looked at it and it seemed to be the shut off valve and I suggested a new valve. Also offered to take to my place and test but they declined. Anyway they took to shop, took engine apart, you name it. Ran up a $2000 bill. When mower returned owner said mower didn't leak till dealer serviced and as I understand refused to pay. Dealership as I understand it wrote off repairs. I still think it was only a $20 valve that had gotten galded in an oil change. But now I would wonder about a relationship. If you want to trash the relationship I suppose you can try the same thing but they may take your credit to court. Like I said before an agreement as to what is to be done and extent of work is the best. Good luck.
 
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Ray
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PostPosted: Sat Dec 29, 2012 9:38 am    Post subject: Re: Dealer issue with 14T baler again Reply to specific post Reply with quote

Especially when it's only a 500 dollar baler to start with.
 
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Tx Jim
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PostPosted: Sat Dec 29, 2012 9:44 am    Post subject: Re: Dealer issue with 14T baler again Reply to specific post Reply with quote


14 hrs labor is A LOT just to put on 2 chains,2 billhooks and some adjustments.
 
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