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Dealership oil change woes

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300jk
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PostPosted: Mon Jul 16, 2018 4:32 pm    Post subject: Dealership oil change woes Reply to specific post Reply with quote

Wife has a 2007 Jeep Grand Cherokee. When we bought it 5 years ago from a Dodge/Chrysler dealer all oil changes were free as long as we owned it. Pretty nice deal. Wife had her oil changed last Friday. We went camping for the weekend so we weren't home for me to see a puddle in the driveway. Wife went to a friend's house this afternoon and her husband told her she was leaking oil. So when I got home I crawled under it and first thing I noticed was the plastic skid plate was barely hanging there. Crawled under further and saw the drain plug leaking. Tightened it up and leak stopped. Found a few nuts/bolts and put the skid plate back up. This really wasn't my plan when I got out of work today ! Hot, humid and dusty ! I was ready for the pool but have to take care of the wife ! I hink I may call the service manager at the dealer tomorrow to let him know what happened. Not to bxxch but just so they know it happened and nobody else has the same problem. I fixed it quick and was no big deal for me, but could have been for a nice little old lady going to bingo ! BTW dealer is a large Mopar dealer in the area with a bunch of locations, so this wasn't as little mom and pop dealer.
 
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johnofnewhaven
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PostPosted: Mon Jul 16, 2018 5:01 pm    Post subject: Re: Dealership oil change woes Reply to specific post Reply with quote

I would bring it to their attention. If it were a ma and pa shop it probably wouldn't of happened.
 
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IndianaSteve
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PostPosted: Mon Jul 16, 2018 5:28 pm    Post subject: Re: Dealership oil change woes Reply to specific post Reply with quote


Let them know. I work for a Ford dealer and when this happens at our place, and it does, we offer another oil change free. Remember. The lowest paid guy does the oil changes.
 
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Russ from MN
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PostPosted: Mon Jul 16, 2018 6:03 pm    Post subject: Re: Dealership oil change woes Reply to specific post Reply with quote

I would definitely call them, people have to be held accountable. The problem is the is such a skilled labor shortage that they probably have someone doing oil changes that shouldn't be!
 
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kcm.MN
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PostPosted: Mon Jul 16, 2018 6:32 pm    Post subject: Re: Dealership oil change woes Reply to specific post Reply with quote

Right after Dad passed, we took his car in for an oil change at the dealership where he got it. Car was a Chrysler 300. Person who did the oil change didn't reattach some plastic shield underneath properly. We were leaving after the oil change and got maybe 10 miles when we heard this horrible racket. Pulled into another dealership in the next town and they told us what happened. They called the other dealership, who readily agreed to pay that dealer for their time in diagnosing, then wanted us to come in so they could fix everything. They ordered a new shield, got it installed, then also gave a coupon for a free oil change. ...Too bad we wouldn't be there to use it.
 
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Goose
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PostPosted: Mon Jul 16, 2018 6:51 pm    Post subject: Re: Dealership oil change woes Reply to specific post Reply with quote

When I was a GM Assistant Service Manager, we had one monkey doing oil changes who would frequently fail to tighten the filter.

I was at the point of considering making it a requirement for him to have someone else check the filter and sign the RO on every oil change he did, but when I threatened to fire him for something else he quit and took his incompetence elsewhere.
 
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Gambles
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PostPosted: Mon Jul 16, 2018 8:10 pm    Post subject: Re: Dealership oil change woes Reply to specific post Reply with quote

As posted previously, the lowest-paid flunkie usually does the oil changes and this flunkie is probably not a tech.
Not to take any wind out of your sails, but let you tell me the story on my car.
In December of '87, I bought an '88 Cougar right off the showroom floor. The dealership also threw in "free" oil changes for life. I tried to get a lower price by saying I never wanted the oil changes, but the salesman told me that it was a dealership policy and it was included no matter what. So when it came time for the first oil change, I decided to have them change it. Sure enough, ON THE VERY FIRST OIL CHANGE, they stripped the drain plug. Luckily, it was the plug and not the pan threads. So I drive it back to the dealer and watched their "lube flunkie" fix his FU. I saw him take a dirty catch pan and catch all the new oil, put in a new plug and then add the contaminated oil back to the engine.
I never went back there again and I never took them up on their free oil changes again.
Side note: I always changed my oil before and after. But I was living in a big-city apartment that wouldn't allow you to do oil changes in the parking lot. So after that, I always changed my oil at 2:00AM when nobody would see me. Smile
 
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Bob
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PostPosted: Mon Jul 16, 2018 8:21 pm    Post subject: Re: Dealership oil change woes Reply to specific post Reply with quote

Do you have any CLUE as to how a stealership/automotive profit center works?

If you do, you will feel sorry for the "lube guy", the lowest man on the dealership "totem pole".

Would you want to be in in his ahoes?
 
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M-MAN
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PostPosted: Mon Jul 16, 2018 8:32 pm    Post subject: Re: Dealership oil change woes Reply to specific post Reply with quote

My local Ford dealer doesn't have an oil change guy. Every mechanic there takes his turn with oil changes.
 
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Traditional Farmer
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PostPosted: Mon Jul 16, 2018 9:17 pm    Post subject: Re: Dealership oil change woes Reply to specific post Reply with quote

Like we used to tell customers if there is a problem with something we did please let us know and we'll try to correct it if we don't know we can't address the problem.
 
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DR. EVIL
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PostPosted: Tue Jul 17, 2018 7:39 am    Post subject: Re: Dealership oil change woes Reply to specific post Reply with quote

You guys are all scaring me about having our local dealer 4 miles away do oil changes on wife's car! Can't wait till I get it home and pull dipstick and it's bone dry!

Doing my own oil changes on my new pickup. I did something over 115 oil changes on my old F-250 PSD. I can handle getting 7 quarts in my Hemi.
 
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jimg.allentown
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PostPosted: Tue Jul 17, 2018 7:53 am    Post subject: Re: Dealership oil change woes Reply to specific post Reply with quote

Oil changes today are more critical than they have ever been before.
Newer engines take differing amounts of oil as well as different grades of oil. The person changing the oil has to know what grade to use as well as how much to put in.
Years ago, you could use any of several available grades of oil without any danger of damaging your engine. Today, with overhead cams and hydraulic chain tensioners, using the wrong grade or viscosity of oil can result in heavy internal damage to the engine.
Most oil changers are using oil from one common bulk barrel and have no idea of what viscosity it is. They seldom know how much to put in, since different engines take different amounts of oil. In the old days, it was almost chiseled on a stone tablet - 5 quarts with the filter. Now, since there is very little markup (if any) on an oil change, the lowest paid person is usually stuck with the dirtiest and most thankless job.

Then, one of them goofs up by putting too much oil in one guy's engine, and he goes on a rant about how he will never go to that dealer again no matter how much they tried to make it right with him. Sound familiar anybody?
 
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DoubleO7
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PostPosted: Tue Jul 17, 2018 8:43 am    Post subject: Re: Dealership oil change woes Reply to specific post Reply with quote

dealership oil changes, weather paid for or "free" with vehicle purchase are just gimmicks to get your vehicle into the shop.
Then comes the phone call with a list of all the things that need to be repaired or replaced.
 
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ss55
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PostPosted: Tue Jul 17, 2018 10:40 am    Post subject: Re: Dealership oil change woes Reply to specific post Reply with quote

If its not raining or snowing too bad, before I leave the parking lot, I pull into a parking space and check the oil on the dipstick and look under the engine for oil leaks. The same as I do when I change oil and filter myself. No problems so far, but everyone makes a mistake once in a while.
 
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chuck2015
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PostPosted: Tue Jul 17, 2018 10:49 am    Post subject: Re: Dealership oil change woes Reply to specific post Reply with quote

CVPost-300jk wrote:
(quoted from post at 17:32:32 07/16/1Cool Wife has a 2007 Jeep Grand Cherokee. When we bought it 5 years ago from a Dodge/Chrysler dealer all oil changes were free as long as we owned it. Pretty nice deal. Wife had her oil changed last Friday. We went camping for the weekend so we weren't home for me to see a puddle in the driveway. Wife went to a friend's house this afternoon and her husband told her she was leaking oil. So when I got home I crawled under it and first thing I noticed was the plastic skid plate was barely hanging there. Crawled under further and saw the drain plug leaking. Tightened it up and leak stopped. Found a few nuts/bolts and put the skid plate back up. This really wasn't my plan when I got out of work today ! Hot, humid and dusty ! I was ready for the pool but have to take care of the wife ! I hink I may call the service manager at the dealer tomorrow to let him know what happened. Not to bxxch but just so they know it happened and nobody else has the same problem. I fixed it quick and was no big deal for me, but could have been for a nice little old lady going to bingo ! BTW dealer is a large Mopar dealer in the area with a bunch of locations, so this wasn't as little mom and pop dealer.

Does anyone bother ever to torque the drain plug to specification? The problem I have observed is many rely on a sense of how tight a bolt has to be and this is wrong. Always use a torque wrench IMHO. As for cross threading people must be in an awful rush not to notice its turning hard!
 
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