Don't Buy from NTX tools!!!!!!!!!!!

[Grant boyIN1985]

This a buyer beware on this company!! I was working on rebuilding a Farmall H engine and was looking for a sleeve puller. Found one on the NTX tools website pretty expensive but i decided to order it keep in mind this was around march 3 or 7th. After about 3 weeks without the order being received I called them and the phone attendant said that part had been back ordered and would ship within the week. Approximately 3 more weeks pass without seeing the tool or hearing from the company via email or phone. I let a little more time pass called again they assured me it was shipping this week. Tired of their B/S I contacted a local machinist to see what the charge would be to have him remove the sleeves he said about 78- 100 dollars. So on july 27 i called the ntx tool company back to check the status of my order. I was told by Mitch it was still on back order but would ship in three to four weeks. He asked me do I still want it or cancel my order. I told him cancel the order he asked a reason and I told him I found a local shop to do the work for cheaper than the tool cost. He said ok I'll take care of it. 3 weeks later lo and behold a package shows up on front door step. Its the sleeve puller!!! Now I'm aggrevated. The next day I call their 1 800 number and talk with one of their reps. I am told there was no cancelation on my order. I said yes there was on 7-27 i called and cancelled. the person on the other asked who did you talk to? I said Mitch. He said well thats me and i don't remember you canceling. So after a long argument they sent me a return label Ups shipping. The day I ship the puller back I get notified from card company a large purchase has been charged to my card. Its from them. Giving them a couple days to receive the return i called them on 8-18 and talked to allan. He said we just received it and it will take a day to inspect for damage. The package was unopened. So giving them 2 days now with no credit back to my card I am considering legal action and filling fraud charges. They are a company with bad service, customer service, and are a fraudulent company just trying to get your credit card info. There are plenty of other complaints from other people on other on the web about this company just look it up. Sorry for the book but I am just trying to prevent someone else from making the same mistake I did. I will never use or deal with company again.

Thanks for your time fellas.

 

[PaGlenn]

Maybe Mitch operates out of his basement, and all of his orders are back ordered. He serves as a middleman, and just orders the part from the wholesaler when he gets an order. This way he doesn't need any storage space. I ran into an operation like this before.

 

[tlak]

Just file a complaint with your credit card and they should cancel the transaction.
I don't think I would have given them that much time.

 

[MarkB_MI]

I bought some air conditioning retrofit parts from NTX tools a couple of years ago. I couldn't remember anything about their service, but I took a look at the invoice. The thing that strikes me is that ALL of the parts on the invoice say "Direct from vendor." These were all inexpensive items. I suspect that NTX has no inventory and parts are all shipped by third parties.

 

[dr sportster]

This thread comes up as number six in a google of NTX tools. There is more negative info as well.

 

[Hobo,NC]

Its been a long time since I brought from them,,, every thing except one tool was dropped shipped direct from the manufacture... They had the best price 8) I did get a scan tool (Pro link) that was trouble from the get go but Pro link made it good... Pro link said keep what you have and sent me all new chit the latest and greatest 8)... Pro link was not real happy with what they sent me,,, they made it good not NTX... I feel your pain and if it did not work out fer ya you have a rite to beach about it :wink: