poor dealer service

[NY 986]

Talked to really big new holland dealer they said they don't have anyone to come out and work on equipment, I asked what do you do about hay balers and such, they said that could suggest several local farmers who worked on hay equipment. Again I asked what about warranty work they said that was how they handled it

Probably not enough old equipment out there to justify somebody who would only work on such equipment and nothing else.

 

[m16ty]

Dealers are kind of in a tough spot these days. Usually the manufacturer screws them on warranty work. Also, tractors and equipment these days has just gotten so complicated. Used to be that you could just hire a run of the mill mechanic and he could go right to work, if you can work on one tractor brand you could pretty much work on any of them. Now it’s a completely different story.
All of our local dealers have a service truck, but usually it’s just for minor service calls, if it’s something major you have to bring it in. Except Cat, they have a bunch of big service trucks and can do almost anything in the field that they can do in the shop.

 

[NY 986]

Dealers are kind of in a tough spot these days. Usually the manufacturer screws them on warranty work. Also, tractors and equipment these days has just gotten so complicated. Used to be that you could just hire a run of the mill mechanic and he could go right to work, if you can work on one tractor brand you could pretty much work on any of them. Now it’s a completely different story.
All of our local dealers have a service truck, but usually it’s just for minor service calls, if it’s something major you have to bring it in. Except Cat, they have a bunch of big service trucks and can do almost anything in the field that they can do in the shop.

Really no need to work on anything mechanically which was made 1995 to present as nearly everything is modular. Engines, transmissions, etc. which are in need of repair are sent out to a company which does such repairs while the machine in question receives a component that has already been rebuilt but not necessarily to a spec that assures longevity and reliability. The technician is only responsible for reading a computer code then doing the disassembly of the machine to remove the component in question. Then reassemble when the replacement component comes into the dealership.

 

[trackrat]

Really no need to work on anything mechanically which was made 1995 to present as nearly everything is modular. Engines, transmissions, etc. which are in need of repair are sent out to a company which does such repairs while the machine in question receives a component that has already been rebuilt but not necessarily to a spec that assures longevity and reliability. The technician is only responsible for reading a computer code then doing the disassembly of the machine to remove the component in question. Then reassemble when the replacement component comes into the dealership.

that is truly a sad state of affairs

 

[trackrat]

Probably not enough old equipment out there to justify somebody who would only work on such equipment and nothing else.

We were talking about new not old equipment still under warranty