Turbo Tax Nightmare!!

[Spook]

I have used Turbo tax for years. Never had a problem. Tonight I was doing my taxes, went to efile, transmitted the return, then noticed that instead of a refund, I was showing owing lots and lots of money. An absurd amount!! Until this screen came up, I was showing no errors on my return, and a refund. And of course, no person to talk to. I emailed them on this, I need to get resolved asap!! I won't be using that software again. I don't know if the software got hacked or what.

 

[chvet73]

I"ve used it for years without any problems. Keep us posted I"ll be interested to here what happens.

 

[T_Bone]

I bought the TT software and is my first year use. After the 5hr learning curve running a test return, I'm impressed and learned a few things that I had been doing wrong (minor).

When I went back to do the actual 07 return, about a 1hr and I was done. If she prints, it's a done deal. What really impressed me is how easy it was to correct mistakes or too change info to try different ideas.

What I don't like is I had to DL the common 1040 long form and the AZ State forms that I thought should have been included with the original DVD disc since that's what I paid money for and not to spend 3hrs DL time on dial-up.

I have the update CD's coming in the mail but I wanted to get on this and get'r done now.

I'll probably just mail mine in as I always do as I want a hard copy for my records.

T_Bone

 

[Fawteen]

I'm with you. I E-filed [i:654c4848f0]once[/i:654c4848f0] and then spent several days on the phone trying to track it down and straighten out an error. Never again.

The only advantage I can see to efile is that it's quick, but if I play my cards right, I either break even or owe the goobermint a coupla bucks. I ain't in that much of a hurry to send those folks MORE of my money.

I like having software to do my own taxes, but I also like the warm fuzzy feeling a hard copy in my files gives me.

 

[GeorgeH]

Use TAXACT. I like it better, Costs less with one free Federal E-file and get all yearly buys as downloads.

 

[GeorgeH]

E-file doesn't preclude printing a file copy. As a last step before filing, run the "last year comparison" which might make a error obvious.

 

[PatMz]

I've used TurboTax since about 1990 when they bought Parson Technologies' "Personal Tax Edge". I've e-filed since it was available, and have never had a problem.

Did you get the trial version CD in the mail? Or from a friend? If you did, and it was the "Home and Business" version there is a download you should have gotten that corrected errors in the program that [i:654c4848f0][b:654c4848f0]"that was missing deductions and credit Tab preventing those customers from creating accurate tax returns"[/i:654c4848f0][/b:654c4848f0] according to Abilash who answered my email concerning a refund notice I received from Turbotax.

I haven't finished my taxes yet, but Intuit/TurboTax sent me an email that said they were refunding the cost of the software because of this issue. Make sure you check the Intuit/TurboTax site for updates, and download and install those updates before you file.

Of course, Abilash is in India or somewhere, and has a little issue with the English language. But, I get to use the software, and I get the refund on the software.
Turbotax Support

 

[Walt Davies]

Call Turbo Tax the number is right on the software they correct it and make any changes that are needed. Real nice people to deal with I have used Turbo Take since it came out on one floppy disc.
Walt