If this is too long you don't have to finish it, I'll just feel better anyway.
I went to Home Depot and bought a gallon can of Dry-Lok cement paint (white) and had it mixed to gray on September 9 and went home and started using it within the hour. I was just dipping my brush right in the can and painting the porch without pouring it out. When I had used about half the can and stuck my brush in I noticed that the bottom was very thick and had not mixed well, it was still white. It was almost dark so I put the lid back on and planed to return it the next weekend and continue painting the porch. In the mean time (9-14) my wife had a baby boy through c-section. I didn't get a chance to return the paint until 9-21. When I went in to return it the lady at the paint counter (not the same person who mixed it for me) could only point at the sticker on the can that states mixed paint is nonrefundable. She was either incapable or unwilling to listen to the fact that the product was not correct when I left the store. I tried to tell her that I fully understand they can't take paint back because I chose the wrong color, but this was an unusable product. she continued to offer to remix the can for me and did not seem to understand that once half of the gray was gone, remixing it with the white clumps on the bottom of the can would not make the right color. The half can that I had already used dried darker that the other 6 gallons that I had previously used (I had painted most of the patios a few weeks earlier and came up a little short, this gallon would have finished it off). I asked to talk to the manager thinking that I could simply explain this. The first thing she asked was why I used half the gallon before bringing it back. I explained that I hadn't poured it out to notice, I was just dipping my brush in the can. Furthermore I would have liked to have the 1.5 hours back that it took me to paint that part of the porch the wrong shade. From then on the only thing that she could focus on was that I didn't bring it back on the same day (9-9). I told her that they close at 6:00 on Sundays and I didn't discover the problem until dark. She then asked me why I didn't bring it back on the week in between like I was in fourth grade. She then told me that if I had brought the paint back on September 9 she would have given me a new gallon. I thought that this was really insulting. I could have told her that I just spent 4 days sleeping on a couch in a hospital room 50 miles from home. I could have told her that every spare minute I was taking care of my new son and wife who can barely shuffle around the house. But it is none of her business, she would have just thought I was making it up and I new she was lying about giving me a new gallon if I had returned it on 9-9 anyway. I asked if there was another manager in the store or anyone else that I could contact. She told me no that she was completly in charge. I left and went home and called on the phone to find out that she was the assistant manager. The manager got on the phone and listened even less than the other two had. I tried to explain the situation. I Tried to tell him that I would not go throught all of this trouble to "steal" half a gallon of paint. I tried to tell him that I would gladly eat the $20 if someone would just listen to the whole situation and give me an explanation as to why they can't return paint; that would have satisfied me at this point even if I didn't agree with the explanation. He finally agreed to exchange the paint just to get me off the phone and treated me as if I was a bigger nuisance to him than the first two people that I talked to. I did get the paint replaced after a third 17 mile round trip to the store. But somehow I was more irritated than ever to be made to feel as if I was trying to get one over on them, and they were benevolent enough to give me a gallon of paint. I guess they think that I would make three round trips to get $10 worth of paint after having bought thousnads of dollars of materials from them when building the house last year. I have always liked Lowes (across the street) better. It is neater and cleaner, and you can get help in there more often than HD. I only got to HD occasionally because they are cheaper on certain items. I hate to say that I will NEVER go there again because these two "managers" will probablly be gone in a couple of months. But I can say for sure that it will be a good while. If you got this far, thanks for reading all of this. I know this doesn't apply to the HD in your home town, but I feel better.
I went to Home Depot and bought a gallon can of Dry-Lok cement paint (white) and had it mixed to gray on September 9 and went home and started using it within the hour. I was just dipping my brush right in the can and painting the porch without pouring it out. When I had used about half the can and stuck my brush in I noticed that the bottom was very thick and had not mixed well, it was still white. It was almost dark so I put the lid back on and planed to return it the next weekend and continue painting the porch. In the mean time (9-14) my wife had a baby boy through c-section. I didn't get a chance to return the paint until 9-21. When I went in to return it the lady at the paint counter (not the same person who mixed it for me) could only point at the sticker on the can that states mixed paint is nonrefundable. She was either incapable or unwilling to listen to the fact that the product was not correct when I left the store. I tried to tell her that I fully understand they can't take paint back because I chose the wrong color, but this was an unusable product. she continued to offer to remix the can for me and did not seem to understand that once half of the gray was gone, remixing it with the white clumps on the bottom of the can would not make the right color. The half can that I had already used dried darker that the other 6 gallons that I had previously used (I had painted most of the patios a few weeks earlier and came up a little short, this gallon would have finished it off). I asked to talk to the manager thinking that I could simply explain this. The first thing she asked was why I used half the gallon before bringing it back. I explained that I hadn't poured it out to notice, I was just dipping my brush in the can. Furthermore I would have liked to have the 1.5 hours back that it took me to paint that part of the porch the wrong shade. From then on the only thing that she could focus on was that I didn't bring it back on the same day (9-9). I told her that they close at 6:00 on Sundays and I didn't discover the problem until dark. She then asked me why I didn't bring it back on the week in between like I was in fourth grade. She then told me that if I had brought the paint back on September 9 she would have given me a new gallon. I thought that this was really insulting. I could have told her that I just spent 4 days sleeping on a couch in a hospital room 50 miles from home. I could have told her that every spare minute I was taking care of my new son and wife who can barely shuffle around the house. But it is none of her business, she would have just thought I was making it up and I new she was lying about giving me a new gallon if I had returned it on 9-9 anyway. I asked if there was another manager in the store or anyone else that I could contact. She told me no that she was completly in charge. I left and went home and called on the phone to find out that she was the assistant manager. The manager got on the phone and listened even less than the other two had. I tried to explain the situation. I Tried to tell him that I would not go throught all of this trouble to "steal" half a gallon of paint. I tried to tell him that I would gladly eat the $20 if someone would just listen to the whole situation and give me an explanation as to why they can't return paint; that would have satisfied me at this point even if I didn't agree with the explanation. He finally agreed to exchange the paint just to get me off the phone and treated me as if I was a bigger nuisance to him than the first two people that I talked to. I did get the paint replaced after a third 17 mile round trip to the store. But somehow I was more irritated than ever to be made to feel as if I was trying to get one over on them, and they were benevolent enough to give me a gallon of paint. I guess they think that I would make three round trips to get $10 worth of paint after having bought thousnads of dollars of materials from them when building the house last year. I have always liked Lowes (across the street) better. It is neater and cleaner, and you can get help in there more often than HD. I only got to HD occasionally because they are cheaper on certain items. I hate to say that I will NEVER go there again because these two "managers" will probablly be gone in a couple of months. But I can say for sure that it will be a good while. If you got this far, thanks for reading all of this. I know this doesn't apply to the HD in your home town, but I feel better.
