craftsman

[Anonymous-0]

Went to sears today to get a ratchet head that goes on a breaker bar replaced. Guess what no longer available and no substitutions. I e-mailed customer service like I was told even sent a picture, the man answered with lifetime warranty doesn't cover torque wrenches. What I have looks nothing like a torque wrench or any other wrench Multiplier maybe. Then he said only certain things that say lifetime warranty are. Especially tool sets. This is the first time I have ever had trouble with Sears, what gives. Does it have anything to do with K-mart. someone told me they know own craftsman.

 

[WGM]

Someone correct me if I'm wrong but Sears never had a lifetime warranty on torque wrenches.

 

[Anonymous-0]

Doesn't matter I don't have a torque wrench I have a ratchet head that goes on a breaker bar.

 

[Anonymous-0]

I know what you have I have two of them at work. I'm a maintenance tech. at a stainless steal mill. It converts your breaker bar into a long handled ratched. Yes sears has replaced mine acouple of times.I also have heard that someone had bought them out.

 

[Anonymous-0]

Do what I did recently on a torque wrench.wrench was probably 1-1/2 years old but only been used 3 times when the head stripped out at 55 foot pounds[thing is rated for 150 ft pounds]Sears told me that only wat thet would warranty it was if I had a reciept,that it was only warranted for a year .Naturally I had no receipt, so I told the sales person fine and proceeded to purchase a new torque wrench . Guess where the broken wrench wound up the next week with a receipt and getting a full refund on the broken wrench.Crooked,maybe, but should last longer than three times use.

 

[Anonymous-0]

When did you have yours replaced. They told me they didn't make it anymore.

 

[Anonymous-0]

Its been at least a year

 

[LenND]

Kmart doesn't own Craftsman. The owners of Sears bought Kmart from bankrupcy court so they both are owned by guys.

 

[CENTAUR]

When did (sears) ever make any CRAFTSMAN TOOLS.EASCO made most of their hand tools for many years.If you notice NAPA line of tools are mostly made by EASCO.Their line of tools was prevously made by NEW BRITAIN MACHINE which is the strongest ratchet I have ever seen.CENTAUR

 

[8n/9n]

Not that it matters, but I think that k-mart bought sears. I could be wrong, but I think that k mart owns it all now.

 

[8n/9n]

I was wrong. A real quick check to a site on this amazing world wide web of ours reveals that sears did buy k-mart. I was wrong.
Untitled URL Link

 

[david from mo]

Sorry K-Mart goes broke has debts wrote off and buys Sears ( they merge to compete with Wal- mart)

 

[Anonymous-0]

my wife has worked for K-MART for over 30 years -yes they bought sears

 

[Anonymous-0]

I bought a set of Napa crowfoot sockets a couple of years ago. They were made in Japan. They won't stay on the ratchet or extension, believe me they hurt when you are under the car and one of them things come off and fall on your head. I should have taken them back but they are still in my tool box. They are handy once in a while but I am careful when I do.

 

[deadeye012]

I took a ratchet that was stripped into Sears for replacement once and they give you a gear kit. You had to fix it yourself. I have also taken the ratchet in and they will give you a rebuilt used ratchet...It's been a few years since I put a CHEATER pipe on a ratchet and stripped the gears out...deadeye

 

[Anonymous-0]

Lifetime warranty probably wont matter much in future. Business reports are predicting Sears will go under within the next five years. They are stating you should see the KMart stores being closed and sold off first, followed by the Sears stores.

 

[jd b puller]

I thought you guys were crazy, maybe a local thing. Some of you might be crazy, but you were all correct. I took 3 ratchets into my local Sears... Yep, he gave me 3 rebuild kits. The nice thing is you need a special tool to keep the ball down while putting one of the pieces in. Kit doesn't come with it. You have to make your own. The weird thing is, that it comes with a bar code and a label that says "refurbished" on it, like they are supposed to do it and sell them...

 

[WGM]

Thank you for the correction!!

 

[Stinky Cheese]

Sears idiots closed their catalog business just as everyone else was getting into mail order via the web. Stock holders ought to have went to the annual meeting with shotguns in hand and demanded they get rid of the idiots running the show.

 

[Anonymous-0]

Maybe the Craftsman name won't be around for too much longer.....

Sunday, January 20, 2008; Page A07

Sears Holdings, the retailer controlled by investor Edward Lampert, plans to set up independent units to run each of its business lines as profit declines for the third straight quarter.

Each unit's performance will be overseen by a group of executive advisers, Sears spokesman Chris Brathwaite said yesterday in an e-mailed statement. He didn't give details on what each division would do. The company has Lands' End clothing stores, Craftsman tools, Kenmore appliances and DieHard batteries in addition to its Kmart and Sears chains.

The decision follows Sears's disclosure this week that fourth-quarter profit may drop by more than 50 percent after U.S. holiday sales fell at its namesake and Kmart retail chains. The biggest U.S. department store company has reported declining sales in stores open at least a year every quarter since Lampert combined Kmart and Sears Roebuck in March 2005.

Sears, whose stock declined 39 percent last year, will give its businesses "greater control, authority and autonomy," Brathwaite said in the statement.

Since putting the company together, Lampert has centralized functions, giving executives company-wide responsibility. John Walden, the chief customer officer, oversees client strategies for all of Sears Holdings. The marketing chief for the Sears chain reports to Maureen McGuire, Sears Holding's chief marketing officer.

The retailer, which blamed increased competition and "unfavorable economic conditions" for the drop in fourth-quarter profit, posted declines in the second and third quarters, including a 99 percent third-quarter profit decline.

Lampert has tried to lure customers by extending products over the whole organization, adding Lands' End clothing to Sears stores and Craftsman tools at Kmart. He boosted technology investments and introduced advertising campaigns this year for both chains while telling shareholders at the company's annual meeting in May that fixing retail was "a priority." Some analysts say he's underinvested in the stores for too long.

Lampert's ESL Investments bought Kmart debt during the discount chain's Chapter 11 bankruptcy proceedings and became its largest shareholder after the retailer's emergence from court protection in May 2003. Lampert engineered Kmart's $11 billion acquisition of Sears, Roebuck less than three years later to form Sears Holding. He is chairman of Sears, and his funds hold 48 percent of the company, according to Bloomberg data.

Sears gained 29 percent in the eight months after Lampert said in August 2006 that the company may make acquisitions outside the retail industry, sparking speculation that he would run Sears like a hedge fund. Persistent sales declines have weighed on the shares since April.

 

[Anonymous-0]

Sears holding anounces major business strategy change.
Sears Holding

 

[HuskerMedic]

I don"t think the Craftsman name is going away anytime soon. If nothing else, somebody else would buy it just for the recognition.

What I see happening is the Craftsman name being spun off on it"s own. That would open up the retail opportunities for it. Right now, Sears is the only place you can purchased Craftsman. Spin it off, and you could see it in Home Depot, Menards, etc. Opens up all kinds of retail opportunities.

My dad used to work for AT&T. They spun off their manufacturing division on it"s own, way back. Same principle; other telecom companies wouldn"t buy stuff manufactured by their competitor, but they would buy from an independent manufacturing company.

 

[LenND]

I hope you guys tell the Sears stockholders that their company is owned by Kmart because I don't think they will agree with you.