Anonymous-0
Well-known Member
I posted a thread earlier in the week complaining about JENSALES shipping cost. $11.59 UPS shipping cost on a $6.95 Tractor Resource Data book. If I have the privelege of complaining, I also should be straightforeword enough to report when the complaint has been rectified. Shortly after sending my complaint to this list, I got a very nice e-mail from JENSALES stating that the book was sent out to me USPS (not a normal practice for their business) at a cost of $4.60 (not the $11.59 UPS cost). I was in business for myself for 28 years and know that a business is driven by your customers but that sometimes customers send the wrong messages. Kudos to JENSALES for acknowledging their customer's complaints. I received the Tractor Resource Data Book yesterday and it is well worth the $11.55 that I spent for cost of book and S & H. Thank you JENSALES and my wishes for success in operating your business.
Joe Greathouse
Joe Greathouse