Is it just around here or is it elsewhere I hear the jd dealers do not have very well customer service in repairs round hear alot of farmers are going to case because of the customer service there there's a farmer down the road he used all jd then one harvest his combine broke and the dealer told him a month before they'd get to it the local case dealer heard about it and brought him a combine and said you have to get the harvest in if you like you can buy if you don bring it back now he's all red. I'm not ranting I'm just curious as to why this is?
Nick,
My two cents from my area. Owosso Michigan.
Independent Ford/NH dealers bend over backwards to help you with ANYTHING you need. Period. Cant say enough good about them.
The JD dealer (D&G Equipment) The one salesman I use is great. He will grab parts from another store on his way home, etc.
But when dealing with the normal parts/service guys, I find them to be less than helpful, but they really cater to the BTOs. I hear the same from many others in the area. If you are 2000+ acres they love you. Us small guys, they act like it is too much work to grab 3-4 filters and a couple of 5 gallon buckets of hydraulic fluid.
Rick
My two cents from my area. Owosso Michigan.
Independent Ford/NH dealers bend over backwards to help you with ANYTHING you need. Period. Cant say enough good about them.
The JD dealer (D&G Equipment) The one salesman I use is great. He will grab parts from another store on his way home, etc.
But when dealing with the normal parts/service guys, I find them to be less than helpful, but they really cater to the BTOs. I hear the same from many others in the area. If you are 2000+ acres they love you. Us small guys, they act like it is too much work to grab 3-4 filters and a couple of 5 gallon buckets of hydraulic fluid.
Rick
Russ from MN
Well-known Member
- Location
- Bemidji MN
The one in Baudette MN seems to provide very good service, even though they were bought out by a large chain. (Evergreen Equipment) But it still being run by two members of the family that used to own it, and they almost constantly have help wanted adds in the paper. The big company must be hard to work for!
fixerupper
Well-known Member
It depends on what kind of an attitude management has. The local Deere dealer I go to are plain folks who will help anyone. The manager says hi to anyone he meets. They are overwhelmed with customers and their shop is always full. The next closest dealer to me acts like I'm an object instead of a person. Third closest dealer won't see me come through their door anymore if they treat me like they did a few months ago.
JohnDeereJimOhio
Member
Depends on the dealer. We have one right down the road they hate to look up parts for older 2 cylinders always seem like we are bothering them.. Went to get prices on a new wheel rake and tedder and horrible service. Seems like they are only interested in big time farming operations. Ended up buying rake and tedder from small family owned operation. When we were in the market for a gator we ended up driving 1.5 hours away to a big deer chain dealer and had great service especially for such a small purchase compared to what was on the lot....
rrlund
Well-known Member
I was all Deere,went almost all Agco and short lines that the Agco dealer sells. I grew up with Oliver,went to Deere when the Oliver/White dealer here closed after the White Motor Company debacle,because of great personal service from everybody at the local Deere dealer. They got closed down because they weren't on Deere's master plan when they "positioned themselves for the future".
I tried two locations of the same superstore with the same "redheaded stepchild" treatment. I found an Agco dealer who had been Oliver and White,about the same distance from home as the Deeremarts and they acted like they actually wanted my business,so everything Deere is gone from here.
Bottom line,I went to Deere because of the dealer and left them for lack of one.
Just for what it's worth,I have a CaseIH forage harvester and grain drill and from what little business I've done with the CaseIH dealer,they seem to be great. Same thing with the New Holland dealer. I've got a New Holland grinder mixer and one of their salesmen lives right out east of town here. He'll bring parts home with him at night and drop them right off at my door. He's been selling a pretty fair whack of stuff around here himself.
I tried two locations of the same superstore with the same "redheaded stepchild" treatment. I found an Agco dealer who had been Oliver and White,about the same distance from home as the Deeremarts and they acted like they actually wanted my business,so everything Deere is gone from here.
Bottom line,I went to Deere because of the dealer and left them for lack of one.
Just for what it's worth,I have a CaseIH forage harvester and grain drill and from what little business I've done with the CaseIH dealer,they seem to be great. Same thing with the New Holland dealer. I've got a New Holland grinder mixer and one of their salesmen lives right out east of town here. He'll bring parts home with him at night and drop them right off at my door. He's been selling a pretty fair whack of stuff around here himself.
In the past 5 years 20 dealers around me went Into a single big setup.
Sort of culminated this spring as all the partnerships got set into one head.
Change is difficult, so I try not to put too much into a rumble of discontent....
However, there are farmers that set up a weekly parts run 60 miles south to get to a dealer out of this network, and bring a load of parts up and distribute them out of a central parking lot.....
That doesn't sound like things are working out?
The red dealer here is pretty good, a 3 location dealer, and I suspect will be doing good business this coming spring....
The JD conglomerate I hear disgruntled employees, closed locations, and a preposed new location to replace 3 existing is on, off, on, off again. No one knows if they will have a local green dealership or not.
Its not going well.
Paul
Sort of culminated this spring as all the partnerships got set into one head.
Change is difficult, so I try not to put too much into a rumble of discontent....
However, there are farmers that set up a weekly parts run 60 miles south to get to a dealer out of this network, and bring a load of parts up and distribute them out of a central parking lot.....
That doesn't sound like things are working out?
The red dealer here is pretty good, a 3 location dealer, and I suspect will be doing good business this coming spring....
The JD conglomerate I hear disgruntled employees, closed locations, and a preposed new location to replace 3 existing is on, off, on, off again. No one knows if they will have a local green dealership or not.
Its not going well.
Paul
Gambles
Well-known Member
I'm sure it's the dealers themselves. But your post reminds me of my nearest dealer.
My employer was doing remodeling work for the John Deere shop. I won't go into details, because if I did everybody could get on Google and pinpoint this dealership. However, I will say that I've known the parts men for a long time and it's not like I've ever run out on my bills or given them a reason to avoid me.
Anyway, we were working in this John Deere dealership for weeks. About once a week, I'd remind the parts man that I was looking for parts for a John Deere B that I wanted to restore and I was wondering what was still available from them as far as overhaul parts. Every week they would tell me that they would look when they "got time". They never did get time. I know that there is a lot more money to be made when they look up parts for the biggest tractors or the biggest combines, but you would think they would have helped me out when they "got time", or at the very least told me that parts were not available for it.
I guess all the parts for this tractor will be from this site or the aftermarket.
My employer was doing remodeling work for the John Deere shop. I won't go into details, because if I did everybody could get on Google and pinpoint this dealership. However, I will say that I've known the parts men for a long time and it's not like I've ever run out on my bills or given them a reason to avoid me.
Anyway, we were working in this John Deere dealership for weeks. About once a week, I'd remind the parts man that I was looking for parts for a John Deere B that I wanted to restore and I was wondering what was still available from them as far as overhaul parts. Every week they would tell me that they would look when they "got time". They never did get time. I know that there is a lot more money to be made when they look up parts for the biggest tractors or the biggest combines, but you would think they would have helped me out when they "got time", or at the very least told me that parts were not available for it.
I guess all the parts for this tractor will be from this site or the aftermarket.
notjustair
Well-known Member
Ours here (Heritage) is good but it is kind of a small town mentality - our town is 3500 people. The owners are really nice ordinary people. I was in this summer after something and ran into Ken. He wanted to take me to lunch. I was filthy but he wouldn't take no - we went to Subway and chewed the fat for a couple of hours. I think if you were Joe Shmoe you would get good service but it might be different. They sure have been good to us around here. I will say that there's lots more situations where you get home with the wrong part even though the parts guys have never changed. There are constantly numbers messed up. I'm not using old two banger stuff so maybe that helps with parts, but they can get anything you need. All of my old old stuff is IH. The dealer isn't as good but the parts guys seemed thrilled that you are still using something that old. Maybe they are just thrilled to see you.
Nebraska Cowman
Well-known Member
I visited with a CNH rep at Husker Harvest that told me that they have a very good program called "Pro-Harvest" that goes on the road to help keep custom harvesters running in season. He said that Deere tried to copy their program. Kind of interesting but yes, it seems like CNH is after that market.
http://beready.caseih.com/field-reports/case-ih-customers-speak-out-about-harvesting-support/
http://beready.caseih.com/field-reports/case-ih-customers-speak-out-about-harvesting-support/
showcrop
Well-known Member
I have a friend that owns two JD Dealerships and is building a third. He usually would make two-three tractor pulls a season, but this year none that I was at. Deere apparently has a high pressure incentive plan to encourage their dealers to go big or get out. A year ago they pulled the plug on one of their oldest dealers because they didn't have adequate sales volume.
For me personally I have done well by the local JD dealer. I am the kind of guy that can find and has found nitpicks with just about any business and will say nobody is perfect. Sometimes it is about the other 99 times versus the one time out of 100. I would say CaseIH has more issues as far as I am concerned. The bottom line is I would try any dealer and let them prove that they are worthy or not worthy of your business. There are guys I can get along with that my neighbor can't and visa-versa.
Pair-a-dice farm
Well-known Member
From my door I'm within 15 miles of 2 CIH/Kubota dealers, a NH dealer, JD and Massey dealers. Most of my stuff is older IH and Ford NH but I do have some Massey and Deere. The JD dealer is by far the best. The CIH/Kubota are good dealers as well as the Massey but their service departments leave a little to be desired. The NH dealer is a waste of real estate. I have to drive over 100 miles to find a decent NH dealer.
farmallmaniac
Member
Was it the dealership in nicollet mn?
rustygreen
Member
It,s a sign of the times.
John Deere Co wants their dealers to stock large
inventories. How many harvesters and large tractors can a mom & pop operation afford to have
in stock. Go Figure. The Big and The Bigger.
John Deere Co wants their dealers to stock large
inventories. How many harvesters and large tractors can a mom & pop operation afford to have
in stock. Go Figure. The Big and The Bigger.
60 acre hillside
Member
Local Case IH parts man seems to appreciate me buying my sediment bowl gasket for my "B" Farmall. I guess he also appreciates my neighbors when they need a REMAN engine or hydro. Same polite service. Baker Equipment Cape Girardeau, Missouri
The down sizing of dealers is like everything else since the 80's. But stop and count the customer base plus the out put of the machinery today and how do you slice this pie? Quanty and very little quality. BANKS, car dealers, elevators, etc.
I have a Deere dealer 20 miles west of me that is better than past years but has bigger stores another 23 and 30 miles west. Or I can go east 30 miles and get about everything or go NE 40 miles also. The latter service has been great but like everybody any more, pricey.
I have a Deere dealer 20 miles west of me that is better than past years but has bigger stores another 23 and 30 miles west. Or I can go east 30 miles and get about everything or go NE 40 miles also. The latter service has been great but like everybody any more, pricey.
rrlund
Well-known Member
I think that's the problem the college boys at Deere made. They thought there was such a religious following of the brand that the faithful would go wherever they had to. They WAY underestimated the following for individual dealers. I know I'm not the only one here who had Deere just because of the dealer.
The 2 Deere dealers are 30 min away and they put the bigger farmers first. They local cih dealer is 3 min away and they help you with anything the parts when I needed something for the 8n they were very helpful and always are if there's a line and a repairman from the shop there is getting a part they step right up help. Another farmer we now his magnum broke in the middle of the field and the 2 of the owners came out and fixed it right there. The head feed guy will stop and drop of bird feed on his way home if my grandma orders it from there
Bryce Frazier
Well-known Member
You know, it is kind of a funny topic.. In my town, Sandpoint ID there is a "Pape'" JD Dealer. North of Sandpoint in Bonners Ferry, there is another JD Dealer, same owner, "Pape'". Along with a NH/Kubota dealer.
Everyone around here has a good selection of colors, but I don't know a farmer that will buy something, or have something repaired at the local JD Dealer, they take/get everything from the Bonners store??
BF is much more of a farming town, mostly grain, while Sandpoint is more just personal hay, and cows. But, even I prefer the BF store, just nicer people, and believe it or not, the John Deere Mechanics there ACTUALLY KNOW WHAT THEY ARE TALKING ABOUT... The ones local, just like to baffle you with BS then sell you what you don't need...
Bryce
Everyone around here has a good selection of colors, but I don't know a farmer that will buy something, or have something repaired at the local JD Dealer, they take/get everything from the Bonners store??
BF is much more of a farming town, mostly grain, while Sandpoint is more just personal hay, and cows. But, even I prefer the BF store, just nicer people, and believe it or not, the John Deere Mechanics there ACTUALLY KNOW WHAT THEY ARE TALKING ABOUT... The ones local, just like to baffle you with BS then sell you what you don't need...
Bryce
I have a very good JD store 3 miles form my door and another 11 miles away. Then I have a another 15 miles and 30 miles away.
The two closest ones are great to work with.
The furthest one is not real good as it is a chain owned by some Doctor out of OK. They could careless about your business, large or small. Most of the employees are just putting in time. I know a fellow that had his combine in there last week. They mechanics had it all done but installing the side panel back on the machine. That takes maybe 15 minutes. They left right at NOON on Sat. made him wait until Monday morning to "finish" the combine. He missed a weekend of high moisture corn harvest. He is fit to be tied about it.
The trouble is the larger the chain the less the employees feel involved with the business. So it becomes just a "JOB" so personal service goes way down the list.
Here is fact of life though on the old tractors many of us have. Too many guys will have the parts guy look up a bunch of parts and then raise heck about them being too high an buy next to nothing. A few times of that and you have a parts guy "trained" to not get too excited about looking up stuff for a old piece of equipment. I have had it happen to me too many times to count.
Where most of the serious farmers with newer equipment usually order their parts and then BUY them without complaint. That also taints the feelings of many parts guys.
I am just saying it is a two way street.
I get good service from most of the dealers of all brands around me. This includes the local CIH store that I rarely do much business with as I only own one IH tractor.
I think that the livestock in this area makes it better as there are still more farmers around. You go to areas that are just grain and there are maybe 50% of the farmers that were there 20 years ago. So that puts some dealers out in the cold.
The two closest ones are great to work with.
The furthest one is not real good as it is a chain owned by some Doctor out of OK. They could careless about your business, large or small. Most of the employees are just putting in time. I know a fellow that had his combine in there last week. They mechanics had it all done but installing the side panel back on the machine. That takes maybe 15 minutes. They left right at NOON on Sat. made him wait until Monday morning to "finish" the combine. He missed a weekend of high moisture corn harvest. He is fit to be tied about it.
The trouble is the larger the chain the less the employees feel involved with the business. So it becomes just a "JOB" so personal service goes way down the list.
Here is fact of life though on the old tractors many of us have. Too many guys will have the parts guy look up a bunch of parts and then raise heck about them being too high an buy next to nothing. A few times of that and you have a parts guy "trained" to not get too excited about looking up stuff for a old piece of equipment. I have had it happen to me too many times to count.
Where most of the serious farmers with newer equipment usually order their parts and then BUY them without complaint. That also taints the feelings of many parts guys.
I am just saying it is a two way street.
I get good service from most of the dealers of all brands around me. This includes the local CIH store that I rarely do much business with as I only own one IH tractor.
I think that the livestock in this area makes it better as there are still more farmers around. You go to areas that are just grain and there are maybe 50% of the farmers that were there 20 years ago. So that puts some dealers out in the cold.
newfarmer9
Member
It varies from region to region. In our area parts/service from the CNH dealerships (red or blue) and AGCO dealerships are often complained about, while the parts and service from the local JD dealership is excellent.
In 1980 I bought my first used "Kibble" tractor- a 4430, when they were just in Montevideo. Passed up at least 4 dealers on the way there, including my local one. Next time I was buying, I didn"t bother to check any others, went straight to Monte for the 4240.
Your comment about how dealers get bigger and service changes are all too correct. My son was a diesel tech for 4 store Heartland before they turned into 9-11 stores Midwest Machinery. He said everything changed. After 10 years wrenching, he now trucks on his own.
Your comment about how dealers get bigger and service changes are all too correct. My son was a diesel tech for 4 store Heartland before they turned into 9-11 stores Midwest Machinery. He said everything changed. After 10 years wrenching, he now trucks on his own.
redforlife
Well-known Member
This is a dealer to dealer thing and not a JD, or CaseIH, or others thing. A dealership is only as good as the owners/management of that dealership make it be. For instance, you might have an excellant CaseIH dealer in one place, but 75 miles down the road there might be a completely different one that is ran no way near as good.
fixerupper
Well-known Member
Deere has had their semis out on the wheat harvest sitting at selected dealerships for a long time too and so did Gleaner until Agco got involved and changed it to the Agco name. New Holland is out there too. I used to know the Case IH Pro Harvest guys by name and they knew me pretty well but that's been ten years ago at least since I've been involved with CIH combines. I do agree the Case IH guys were very professional. I think some of them were retired engineers. Their trailer carried parts the dealer usually did not. We even got a reman engine from them once. Last time I was in one of their trailers was in Pierre SD. Jim
Brown Swiss
Well-known Member
Had a good one near me but it got bought out by a big out fit from Illinois, was ok for a while but they hired different management to run the place. Now they can't keep good workers, the parts guys are just young fellers out of school. Some of the green bleeding farmers that buy a bunch of new equipment started looking and buying other brands. I hear through the grape vine the big owners want to sell the stores in my area.
The New Holland store across the road is not a good place to go, the owners have bad tempers, I have personally seen a u-joint get thrown across the counter.
The New Holland store across the road is not a good place to go, the owners have bad tempers, I have personally seen a u-joint get thrown across the counter.
That was one of my complaints about working for a major equipment manufacturers; the people at the top didn't really understand proper dealer management.
When I worked for a smaller manufacturer, I ran the dealer organization so they responded and built the company more business than they'd ever had before.
When I worked for a smaller manufacturer, I ran the dealer organization so they responded and built the company more business than they'd ever had before.
Fordfarmer
Well-known Member
Only one dealership left in this county - JD. Any other brand, you have to drive an hour or more. But this JD dealer became one of a chain of stores a few years ago, rather than an independent owner. Service has suffered. I still buy some parts for my planter there, but that's all.
larryanderson
Well-known Member
The quality of any dealership starts at the top.We are fortunate that our JD dealership does its best to keep us going.No matter what brand there will be problems and they don't make equiptment to last or they could not sell or fix the problems.Computers and plastic have taken over and that's not always good.
For my Micky mouse needs, the MF/NN dealer has a great parts dept, sales guy that would rather read the paper than notice I'm looking at a new piece of equipment, a service dept that apparently clocks more hours than it takes to get the job done. The local JD dealer pretty much ignored my inquiries for a new tractor and quoted near retail prices. Found a family owned JD dealer and bought a new tractor, we'll see about parts and service.
farmer boy
Well-known Member
I really have trouble believing that a dealer would tell someone that it'd be a month before they'd get there. That said I suppose it could happen with a corporate dealer. A corporate dealer simply isn't the same environment as a single locally owned dealer. There's a severe disconnect between the employees and the owners, so an employee just doesn't care as much. Who cares if customer X who annually spends 200,000 in service goes to Case IH. Just means I don't have to be as rushed. Further more, one the the "core values" of most of these corporate stores is 'expansion and profit' I don't have a problem with making money, but if it affects the customers experience for 1 minute, your core values are screwed up.
T in NE
Well-known Member
- Location
- Cambridge, Nebraska
Titan bought out Curly Olney's a couple years ago. We were hoping that service would improve, the boss would like to move to more red equipment, but it hasn't. If you want someone who really knows what they're up to you need to make a road service call. Was talking to someone whose son was washing machines for them. Came in one day and asked who they hired, there was a new toolbox there. "It's yours, you're a mechanic now".
Crank sensor went bad on the Steiger during planting, caused a bunch of shift problems. The mechanic showed up with an empty service truck. Had a screwdriver, couple wrenches, and a few inches of emery cloth with him. And no manual.
Call Plains for a JD problem, might take a couple hours to get there the first week of picking corn or planting, but they show up with a fully equipped service truck, with a laptop loaded with all manuals.
They may not have all parts on the shelf (like the pressure relief valves that all 1770 planters use) but they have most. They robbed one out of a new planter a couple years ago to get me rolling again.
Heard someone bought the NH franchise off the dealer in McCook. That would be good. They have almost 0 shop space, and looking up a part number can be pretty strenuous.
Crank sensor went bad on the Steiger during planting, caused a bunch of shift problems. The mechanic showed up with an empty service truck. Had a screwdriver, couple wrenches, and a few inches of emery cloth with him. And no manual.
Call Plains for a JD problem, might take a couple hours to get there the first week of picking corn or planting, but they show up with a fully equipped service truck, with a laptop loaded with all manuals.
They may not have all parts on the shelf (like the pressure relief valves that all 1770 planters use) but they have most. They robbed one out of a new planter a couple years ago to get me rolling again.
Heard someone bought the NH franchise off the dealer in McCook. That would be good. They have almost 0 shop space, and looking up a part number can be pretty strenuous.
see the same here.
Generations of Deere only farms. Still mostly Deere, but
been noticing a few brand new monster sized Case tractors in the mix now. Don't know why, and hard to believe if you knew these families....
Deere dealer that was very close for most of my life closed down years back. I don't follow corporate shenanigans as it makes me puke, but the owners always seemed to be doing well enough before they closed.
Very good place to go, I got lots of parts for everything there,
even when it wasn't their line (Deere and Wheel Horse garden tractors)
Parts guy would just take the pulley-belt-whatever and 'we'll find something that will work for you'
Dunno, Big Deere might not care about the little guy, but when I finally decided to buy a new one, Orange and Blue were my options. Green was too far away, and the new yuppieville type dealership didn't appeal to me anyway.
Generations of Deere only farms. Still mostly Deere, but
been noticing a few brand new monster sized Case tractors in the mix now. Don't know why, and hard to believe if you knew these families....
Deere dealer that was very close for most of my life closed down years back. I don't follow corporate shenanigans as it makes me puke, but the owners always seemed to be doing well enough before they closed.
Very good place to go, I got lots of parts for everything there,
even when it wasn't their line (Deere and Wheel Horse garden tractors)
Parts guy would just take the pulley-belt-whatever and 'we'll find something that will work for you'
Dunno, Big Deere might not care about the little guy, but when I finally decided to buy a new one, Orange and Blue were my options. Green was too far away, and the new yuppieville type dealership didn't appeal to me anyway.
Dean Olson
Well-known Member
I'm just outside Houston and have watched all the independent dealers close. They're chain stores now. Help turns over, are indifferent and I rarely see the same face twice.
The stores close to me cater to landscapers and acreage "farmers". Due to lack of knowledge by the parts guys I now have all the manuals for my equipment and mail order all I can. IF I have to go to the dealer I'd better have parts #'s and pictures or theirs no telling what I'll end up with.
It's really sad. Gone are the days I can pick up the phone and get parts from a experienced parts guy that knew me and my equipment.
The stores close to me cater to landscapers and acreage "farmers". Due to lack of knowledge by the parts guys I now have all the manuals for my equipment and mail order all I can. IF I have to go to the dealer I'd better have parts #'s and pictures or theirs no telling what I'll end up with.
It's really sad. Gone are the days I can pick up the phone and get parts from a experienced parts guy that knew me and my equipment.
Got an RDO Deer dealership here. They are OK as far as parts go. Don't know about their sales or service department.
CIH is Titan. They are about the same as Deer in parts. They think their equipment, both new and used is gold plated.
Local AGCO dealer isn't worth talking about.
Rick
CIH is Titan. They are about the same as Deer in parts. They think their equipment, both new and used is gold plated.
Local AGCO dealer isn't worth talking about.
Rick
ertl collector
Member
Everybody that was CNH loyal has gone to deere here even people whos nnalert were red or white and there poop to . But niether brand has a decent dealer around here won't stock parts for anything and higher prices than any other dealers
I don't think it matters much what color dealer it is... they all have good and bad. I've read stories already this fall about someone's combine eating some rock and needing major work... and being told it would be at least a month before they could get to it... because they already had three in the shop for the same problem. Sometimes you just get one of those years and there isn't enough help around to deal with all of the problems. This dealer, IIRC, was a red one... I don't think it matters what color tho.... they all have some good and bad.
Rod
Rod
tractorguy2
Well-known Member
A lot of the green guys are going red here. They tell me they can save several thousand dollars buying a red machine instead of a green one.
There are good and bad dealers for every color.
My dad worked for a John Deere dealer back in the 60's. That dealer had customers that were on the "A" list. meaning they equipment was all ways fixed first no matter what day of the week it was. dad was not allowed to go home at night till certain tractors were ready. The dealer would not pay dad overtime.
Dad said they would have an open house every spring and give away prizes. The two brothers that owned the dealership would take out the names they didn't want to win. Dad said the same five or six customers won every prize every spring. They were the ones that bought new tractors every year or every other year.
There are good and bad dealers for every color.
My dad worked for a John Deere dealer back in the 60's. That dealer had customers that were on the "A" list. meaning they equipment was all ways fixed first no matter what day of the week it was. dad was not allowed to go home at night till certain tractors were ready. The dealer would not pay dad overtime.
Dad said they would have an open house every spring and give away prizes. The two brothers that owned the dealership would take out the names they didn't want to win. Dad said the same five or six customers won every prize every spring. They were the ones that bought new tractors every year or every other year.
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