Jake in IL
New User
I recently went to California on a 5 day 4 ballpark vacation with my brothers and father. The trip was awesome, except for the rental car. Here"s A letter I"m mailing to both the SFO location as well as the corporate office.
Dear Enterprise Rent-A-Car,
I’m writing this letter to inform you and anyone else who reads it of my complete dissatisfaction with your company.
On July 22 2009, I called 1800-rent-a-car, and made a one way reservation (code JDGB7F) from The San Francisco Airport to the Los Angeles Airport, picking up the car August 5th and returning it on August 9th.
After our plane arrived, I went to the Enterprise desk and gave the Enterprise employee my name. He couldn’t find my reservation. I then gave him my confirmation number. He again could not find the reservation. I told him the reason I made this reservation was to avoid this situation. He told me Enterprise was sold out and did not have a car for me.
After a few phone calls to 800-rent-a-car and the Enterprise help desk (who ironically were able to “find” my reservation), the employee at the desk also “found” it but told me since I had arrived too late, they did not hold the car.
Every other car rental company at the airport was sold out of one way rentals. Enterprise had stranded us at the airport. Budget rental was kind enough to find us a pickup truck (for the four of us) while we were in San Francisco.
Unfortunately my unpleasant experience with Enterprise did not end here. While en route to our hotel, I called 800-rent-a-car to see if they had any one way rentals that I could pick up anytime in the next two days, as we’d be staying in San Francisco. The person I spoke with informed me that it is Enterprises’ policy to hold cars 24 hours past the reservation time, and told me they had cars available. I made a reservation (code JDGK6) to pick up a car at 9 AM on the 6th. I asked the employee for some sort of guarantee since I’d just been stranded. He assured me the guarantee was my reservation number.
Not wanting to get stranded again, I called the Enterprise SFO airport location before driving there. I gave the lady my reservation code. She told me she had to speak with her branch manager. When she returned, she told me they had no one way rentals, and stated she “had no idea how I made that reservation.” I told her I called the phone number. She was empathetic; however, empathy was not going to get me to Los Angeles. I told her I could only hope that she reads a copy of my experience somewhere on the internet.
I was able to get a one way rental through AVIS, a company I will use for my rental car needs from now on. My family and I rent cars a few times a year and due to our experience, we will not consider Enterprise anymore.
Sincerely Unsatisfied,
Jake Mitchell
Dear Enterprise Rent-A-Car,
I’m writing this letter to inform you and anyone else who reads it of my complete dissatisfaction with your company.
On July 22 2009, I called 1800-rent-a-car, and made a one way reservation (code JDGB7F) from The San Francisco Airport to the Los Angeles Airport, picking up the car August 5th and returning it on August 9th.
After our plane arrived, I went to the Enterprise desk and gave the Enterprise employee my name. He couldn’t find my reservation. I then gave him my confirmation number. He again could not find the reservation. I told him the reason I made this reservation was to avoid this situation. He told me Enterprise was sold out and did not have a car for me.
After a few phone calls to 800-rent-a-car and the Enterprise help desk (who ironically were able to “find” my reservation), the employee at the desk also “found” it but told me since I had arrived too late, they did not hold the car.
Every other car rental company at the airport was sold out of one way rentals. Enterprise had stranded us at the airport. Budget rental was kind enough to find us a pickup truck (for the four of us) while we were in San Francisco.
Unfortunately my unpleasant experience with Enterprise did not end here. While en route to our hotel, I called 800-rent-a-car to see if they had any one way rentals that I could pick up anytime in the next two days, as we’d be staying in San Francisco. The person I spoke with informed me that it is Enterprises’ policy to hold cars 24 hours past the reservation time, and told me they had cars available. I made a reservation (code JDGK6) to pick up a car at 9 AM on the 6th. I asked the employee for some sort of guarantee since I’d just been stranded. He assured me the guarantee was my reservation number.
Not wanting to get stranded again, I called the Enterprise SFO airport location before driving there. I gave the lady my reservation code. She told me she had to speak with her branch manager. When she returned, she told me they had no one way rentals, and stated she “had no idea how I made that reservation.” I told her I called the phone number. She was empathetic; however, empathy was not going to get me to Los Angeles. I told her I could only hope that she reads a copy of my experience somewhere on the internet.
I was able to get a one way rental through AVIS, a company I will use for my rental car needs from now on. My family and I rent cars a few times a year and due to our experience, we will not consider Enterprise anymore.
Sincerely Unsatisfied,
Jake Mitchell
