UPS and a tractor part...

[wore out]

A "new one on me", part didn't even successfully make the first "hop" from Palatine, IL to Hodgkins IL!

 

[Not db4600]

Got a call from Fed-ex. The polite young lady asked if I was Joe Smith. Yes,
We have 3 packages for you. Can we release them for delivery?
I asked if they were personal, work related, or volunteer organization related as I am involved with Junkshow, work for XXX Construction, and live in a modest antiquated home with my loving family.
She said it was for XXX Construction at 223 Address Street, but we’ve been by there and it looks like it’s under construction.

 

[Mcrafty1]

Got a call from Fed-ex. The polite young lady asked if I was Joe Smith. Yes,
We have 3 packages for you. Can we release them for delivery?
I asked if they were personal, work related, or volunteer organization related as I am involved with Junkshow, work for XXX Construction, and live in a modest antiquated home with my loving family.
She said it was for XXX Construction at 223 Address Street, but we’ve been by there and it looks like it’s under construction.

 

[Welding man]

I have had 3 packages lost a t Hodgkins, IL. Makes me wonder if someone working there needed them worse than I did.

 

[JOCCO]

For me it's unusual for UPS but they will investigate it. It should be insured for so much, kind of an automatic thing. Postal has been awful lately no surprise if they lost something.

 

[deere4040]

I work at a UPS facility. It is very possible the box arrived damaged and items are MIA. Until you have worked you have no idea what it is like. I tell everybody that for the most part the packages you receive are not damaged but as a preloader there I can tell you on a regular basis packages are damaged, falling apart, broke open, etc. The people that load the trailers are responsible for loading correctly but you will find heavy boxes stacked on top of light "airy" boxes. We all know how places like amazon that use boxes twice the size needed for the products. What you think happens to the box when 50lbs is stacked on top of and trailer bounces down the road. It is not pretty. Then you have the places that use cheap tape. It is a mess. The stories I could tell you.

 

[BarnyardEngineering]

I work at a UPS facility. It is very possible the box arrived damaged and items are MIA. Until you have worked you have no idea what it is like. I tell everybody that for the most part the packages you receive are not damaged but as a preloader there I can tell you on a regular basis packages are damaged, falling apart, broke open, etc. The people that load the trailers are responsible for loading correctly but you will find heavy boxes stacked on top of light "airy" boxes. We all know how places like amazon that use boxes twice the size needed for the products. What you think happens to the box when 50lbs is stacked on top of and trailer bounces down the road. It is not pretty. Then you have the places that use cheap tape. It is a mess. The stories I could tell you.

View attachment 109446View attachment 109447

My sentiments exactly. Whatever was in the box, escaped from the box.

What was in the box? If it was a heavy lump of something, it could still break through the box no matter how much packing material you included.

 

[deere4040]

I have returned empty packages to the computer station. What happens from there I don't know. Sometimes it gets set aside and they are able to find the contents. What is irritating is picking up a box of screws and have the bottom fall out of it. Just last week I narrowly avoided dropping an air conditioner on my foot. I just happened to flip the box on its side to get a feel for the weight and the bottom panel kicked out. Had I not done that would have bear hugged it and as soon as cleared the belt it would have fallen out. The 2nd one I received i checked it on purpose and still had an inch of intact tape left. Months ago co worker was opening up a trailer and a 70 plus pound double solid plate steel fell on his foot from head high. Packages like those are never supposed to be more than waist high.

 

[Steven Allen]

I work at a UPS facility. It is very possible the box arrived damaged and items are MIA. Until you have worked you have no idea what it is like. I tell everybody that for the most part the packages you receive are not damaged but as a preloader there I can tell you on a regular basis packages are damaged, falling apart, broke open, etc. The people that load the trailers are responsible for loading correctly but you will find heavy boxes stacked on top of light "airy" boxes. We all know how places like amazon that use boxes twice the size needed for the products. What you think happens to the box when 50lbs is stacked on top of and trailer bounces down the road. It is not pretty. Then you have the places that use cheap tape. It is a mess. The stories I could tell you.

View attachment 109446View attachment 109447

Years ago, I worked a summer at UPS doing preload (during grad school). Wow! I woulda been fired on the spot had nay of my trailers looked like that.

 

[DoubleO7]

Sometimes it gets set aside and they are able to find the contents.

I bet they do not make much effort to do that.

Does all merchandise like that get tossed into a trailer and hauled to another UPS depot to be disposed of?

Maybe that depot is what is at Hodgkins, IL

Just Monday I had an automotive in-tank fuel pump delivered by FedEx. The box had been all tore up and taped back together.
Clear packing tape over open holes where there was no cardboard. Delivery guy handed it to me and I then shook it good and handed it back to him. The pump is the size of a small coffee maker and virtually all plastic. Looking thru the "windows" in the box, you could see it was in 100's of pieces.
I asked the driver why FedEx bothers to deliver something that is obviously and known to be destroyed by them. He just said they do it all the time.

My guess is if they can drop it off and sneak away quick, they can then say the customer damaged it and deny any claim on it.

 

[Bolivar Allis C]

For me it's unusual for UPS but they will investigate it. It should be insured for so much, kind of an automatic thing. Postal has been awful lately no surprise if they lost something.

UPS is NOT USPS.

 

[1948CaseVAI]

A "new one on me", part didn't even successfully make the first "hop" from Palatine, IL to Hodgkins IL!

That is almost certrainly the fault of the shipper, not UPS. They likely did a horrible job of packing the part and it has come out of the packaging so now there is an empty box, whih is how UPS knew who you are. I would make the shipper try it again for free.

 

[bweb]

A "new one on me", part didn't even successfully make the first "hop" from Palatine, IL to Hodgkins IL!

Years ago when I was restoring my Firebird I ordered a door skin from a supplier. When it got here it was the wrong side so supplier said to ship it back. I dropped it at UPS and waited for awhile to contact the supplier to see if was returned. No haven't seen it they said. Did a search and UPS said they found they box it was shipped in but no door skin. Hard to lose something about 2 1/2 foot by 3 1/2 foot.

 

[JOCCO]

UPS is NOT USPS.

I know that!

 

[ratface]

I live a couple miles from that facility and actually know a highly responsible person who loads trucks there. I regularly get packages that go thru there without issue. I would agree with others that it was poorly packaged?

 

[deere4040]

Years ago, I worked a summer at UPS doing preload (during grad school). Wow! I woulda been fired on the spot had nay of my trailers looked like that.

Unless the title has changed, preload is loading delivery trucks. We don't load trailers only unload them. I have not worked on the evening shift(Local Sort) where they unload the delivery trucks and load the trailers. Our hub is the beginning and end of the UPS line. Not a transition hub where trailers would get unloaded sorted and loaded back on to trailers.

 

[deere4040]

I bet they do not make much effort to do that.

Does all merchandise like that get tossed into a trailer and hauled to another UPS depot to be disposed of?

Maybe that depot is what is at Hodgkins, IL

Just Monday I had an automotive in-tank fuel pump delivered by FedEx. The box had been all tore up and taped back together.
Clear packing tape over open holes where there was no cardboard. Delivery guy handed it to me and I then shook it good and handed it back to him. The pump is the size of a small coffee maker and virtually all plastic. Looking thru the "windows" in the box, you could see it was in 100's of pieces.
I asked the driver why FedEx bothers to deliver something that is obviously and known to be destroyed by them. He just said they do it all the time.

My guess is if they can drop it off and sneak away quick, they can then say the customer damaged it and deny any claim on it.

I'm sure when the trailer left the hub it looked better however, not being fully loaded the hours of travel bouncing isn't going to do the packages any favors. There are times that the trailers are so full and packages have fallen against the trailer door that it is all 3 of us can do to open it up. That includes using pry bars.

You mention your taped up box. Vey common. I even have my own tape gun because the cheap UPS ones leave a lot to be desired. I got a heavy metal one. I have loaded broken florescent lights. Why anybody would ship florescent lights with only bubble wrap is beyond me. Asked my supervisor if he really wanted me to load them. Yes, let the business deal with the shipper. More than half the packaging issues could be resolved by the shipper.

 

[Mule Meat]

Got to be careful when you get a call that ask you for a yes or no question first thing. That recorded yes can be used by scammers in a way that has you agreeing to many things that you have no clue about until it's to late.

Had a lot of things shipped by FedEx and UPS over the years and not once has either ever called me concerning a shipment.

 

[Steve in VA]

My sentiments exactly. Whatever was in the box, escaped from the box.

What was in the box? If it was a heavy lump of something, it could still break through the box no matter how much packing material you included.

Hence my operative definition of Strong Tight Container: if it gets out then it wasn't but if it remained inside then it was.

 

[m16ty]

I've had great luck with UPS, some issues with FedEx, and it's almost always a problem with USPS.

Last part I ordered that was shipped USPS, it originated in Mobile, AL and here is the delivery path.

Ship from Mobile, AL to Dickson, TN (about 40 miles west of Nashville)

1) Mobile, AL
2) Birmingham, AL
3) Nashville, TN
4) Wichita, KS
5) Memphis, TN
6) Nashville, TN
7) Dickson, TN

Part should have took 3 days max, took 2 weeks with that detour to Wichita.

I ordered a manual from this site awhile back shipped USPS. After a month I started inquiring about it and they just sent me another one. After almost a year the original one finally showed up. Where it was for that year I have no idea, but they did finally deliver.