What would you do

[Chief 83]

I bought an aftermarket canopy for 2 tractors I bought new. One a CaseIH 65 and the other a JD 5067. I did not buy them through dealer but bought them direct from canopy dealer. Both fit perfectly.

In a former life I worked in development for Hiniker Co. They built aftermarket cans for many different models of tractors. We did not put them into production until they fit the tractor perfectly.

It blows me away that these aftermarket canopies don't just bolt right on.

 

[Chief 83]

Wednesday update--
I last spoke to the salesman last Friday and we agreed that I would take the weekend to think about what I would like to do. I called him yesterday and it went to voice mail. No return call which is unusual for this guy. Waited for a call today and didn't get one so I called him again. Went directly to voicemail. Stange. So, I called the dealership and asked for service.

Low and behold I get my buddy the operations manager. I said geez I've been trying to get ahold of the salesman and he's not returned my call. Well, turns out he is no longer with the company. Was there Friday afternoon, and no longer with the company since as least yesterday. So that is 3 people who are "no longer with the company". One at the first of the year, one about a month ago, and a couple days ago. Problems I think.

I plan to visit the dealership tomorrow and meet face to face with the operations manager (hopefully he will still be there). It's a 1.5 hour drive each way so I've been trying to avoid it. And yes, they are the closest dealer, also in a different state. I think my plan is to collect may parts and just do the work myself. It's not that complicated and frankly will be easier than talking about it much more. I just shouldn't have to do it.

 

[620 John]

I work at a JD dealer and I've been caught in the middle of situations like yours more than once. Usually it goes like this: "So and so promised this and that to customer John Smith but installing those things don't work on this machine". "Well now that so and so isn't working here anymore John Smith is kinda SOL because the paperwork wasn't done correctly by so and so." At that point nobody can be held accountable because the ones needed to be held accountable are no longer there. And the new people trying to get settled into their new job have enough on their plate getting oriented with the business on top of having to clean up the mess from the last people.

Your only hope of coming out on top would be is if there was something in writing at the time of sale saying "Included in the purchase of this tractor is the complete installation of an aftermarket canopy." Hopefully I'm wrong but when you're dealing with mega corporate dealership and you being 1.5 hrs away, they'd rather not have to deal with a situation like yours and probably wouldn't care if they never heard from you again.

By no means are you wrong, I'm just saying this is the typical trend for customer service from these places. Especially when they're dealing with a lot of job turn overs.

 

[flying belgian]

Wednesday update--
I last spoke to the salesman last Friday and we agreed that I would take the weekend to think about what I would like to do. I called him yesterday and it went to voice mail. No return call which is unusual for this guy. Waited for a call today and didn't get one so I called him again. Went directly to voicemail. Stange. So, I called the dealership and asked for service.

Low and behold I get my buddy the operations manager. I said geez I've been trying to get ahold of the salesman and he's not returned my call. Well, turns out he is no longer with the company. Was there Friday afternoon, and no longer with the company since as least yesterday. So that is 3 people who are "no longer with the company". One at the first of the year, one about a month ago, and a couple days ago. Problems I think.

I plan to visit the dealership tomorrow and meet face to face with the operations manager (hopefully he will still be there). It's a 1.5 hour drive each way so I've been trying to avoid it. And yes, they are the closest dealer, also in a different state. I think my plan is to collect may parts and just do the work myself. It's not that complicated and frankly will be easier than talking about it much more. I just shouldn't have to do it.

Again... I'm really puzzled that they don't fit. I meant to look and take pics of my two. See what brand they are. But I forgot and now I'm back in the house having a Grain Belt. Good luck.

 

[flying belgian]

Again... I'm really puzzled that they don't fit. I meant to look and take pics of my two. See what brand they are. But I forgot and now I'm back in the house having a Grain Belt. Good luck.

I'm still thinking about this. Maybe you should call the canopy mfg. Ask him why they don't fit. Did they send the wrong one?

 

[[email protected]]

I had a problem/issue a while back and filed a complaint online with the BBB. I let them do the leg work and phone calls for my problem with a location. They had everything documented and resolved in 3 days. I had a refund and an apology from a higher up. I would suggest filing a complaint if nothing more to further document your experience.

 

[JOCCO]

I had a problem/issue a while back and filed a complaint online with the BBB. I let them do the leg work and phone calls for my problem with a location. They had everything documented and resolved in 3 days. I had a refund and an apology from a higher up. I would suggest filing a complaint if nothing more to further document your experience.

Good luck with BBB, around me their a paper tiger !

 

[ss55]

I'm still thinking about this. Maybe you should call the canopy mfg. Ask him why they don't fit. Did they send the wrong one?

2X on talk to the canopy mfg. They might have another dealer closer to the purchaser.

 

[Brendon-KS]

Tractor dealers are just like car dealers now. All they want to do is sell new tractors and and make thousands then never see you again. Service after the sale is a thing of the past unless you want to pay them $200 an hour plus plus plus any other costs they can hit you with.

I would think that service after the sale is how dealerships stay in business. The profit made from a new sale is a one-time event but the profit from doing service work in the shop is ongoing.

 

[Fixingfarmer]

Not saying this is the exact situation but I have a feeling installation of the new operations manager might be the issue. Salesman and service manager done at once.

I was at one dealership 14 people went elsewhere in the span of the year. After no turnover for almost 5 years other than retirement. The branch manager is still there things eventually after about 5 years and moving him to sales things sorta stabilized but I don’t recognize anyone there. Welcome to corporate lack of common sense and empathy profits over everything. I fail to understand how holding onto a bad decision like that is more profitable I suppose they feel that the inmates shouldn’t run the asylum and usually they are probably right but things like this can snowball if they chose poorly enough. If you really think about it a decision they made over 2 maybe 3 weeks has the potential to ruin half a decade worth of revenue.

I’d call the manufacturer it’s possible they have a correct bracket if you measure the size of the tube on the rops. It’s also possible there’s a slight angle or who knows the rops is on backwards some of the smaller tractors it can look pretty close but have a slight angle up or down. A picture might help